Welcome to Get The Hair! By using our website or placing an order, you agree to the following terms and conditions. Please read them carefully before purchasing.
All of our hair extensions are made to order and tailored to your specifications. Once payment is received, production begins immediately. Cancellations are not accepted after this point. We cannot refund if you change your mind after confirming the colour or length.
Under UK law, refunds are not required for custom-made goods unless faulty. This includes colour-matched hair, personalised blends, or special-length products.
We supply 100% human hair, ethically sourced and manufactured by our trusted suppliers. While we aim for accuracy in all descriptions and images, we cannot guarantee screen colours match real life. Minor variations may occur due to donor differences.
Product weight, thickness, and colour may vary within a 10% tolerance. Packaging may also vary depending on stock.
Placing an order does not equal acceptance.
You will receive an Order Confirmation email. Your order is only confirmed once a Dispatch Confirmation is sent.
If we cannot fulfil your order due to stock or supplier issues, you’ll receive a full refund.
We offer a free colour matching service via photos. However:
The final choice lies with you.
We do not guarantee a perfect match due to screen settings and lighting.
Prior to dispatch, we will email you to confirm your colour choice.
It is your responsibility to reply. If no reply is received, we proceed based on what has been discussed. Once hair enters production, the order cannot be cancelled.
Typical turnaround:
Made to Order: 3–5 days production + 3–5 days delivery
Custom Colours/Sizes: Allow up to 21 days
Stock Items: May arrive faster. We’ll notify you.
We use tracked services such as DHL, FedEx, and others. You’ll receive tracking info once dispatched.
We are not liable for delays caused by couriers or customs.
If you’re travelling or leaving the UK shortly after ordering, please do not place an order unless you’ve confirmed delivery timing. We will not refund due to missed deliveries if the product is not returned.
If your parcel is delayed or lost:
We must raise a claim with the courier (takes 7–28 days)
Refunds will only be issued if the courier reimburses us
We’ll support and update you throughout the process, but we are not liable for losses caused by delivery delays outside our control.
Returns are only accepted if:
The item is faulty
You received the wrong product
To report an issue:
Email us within 7 days of receiving your item
Include clear photos
Do not install, wash, or alter the hair
Hair must be returned in full within 7 days of reporting a fault. If a fault is confirmed, we’ll offer a replacement or refund. If the item was damaged through use, it will be returned to you.
No returns will be accepted for:
Used, worn, washed, or coloured hair
Incorrect installation
Discolouration from toner, shampoo, chlorine, sun exposure, etc.
Our pricing is salon and stylist friendly. No certificate is required.
If you order on behalf of a client:
You’re responsible for managing expectations
Ensure your client understands our timelines and care advice
Orders cannot be refunded due to client cancellations or fitting delays
If a dispute is raised:
No refund will be issued unless the goods are returned and inspected
False claims, abusive chargebacks, or disputes after confirmed production will result in blacklisting
If you are visiting the UK and leave before your order arrives, and no return is made, we will present this policy and shipping records to PayPal or your card provider. No refund will be granted without the return of goods.
We do not install hair.
We are not liable for damage caused by third-party stylists or poor fitting
Please use professional installation
Follow our aftercare guide. Damage from heat, toner, bleach, or poor care is not our responsibility
We are not responsible for:
Allergic reactions
Improper fitting or installation
Customer misuse or failure to follow aftercare
Rates may vary depending on your country
Orders over £800 may incur customs/duties — this is your responsibility
Get The Hair is not liable for delays caused by customs or failure to pay local taxes
If international shipping exceeds the amount paid at checkout, we may contact you to:
Pay the difference, or
Cancel the order for a full refund
As per UK law, made-to-order items are not covered by the 14-day cancellation rule.
By ordering with us, you acknowledge and agree:
Production begins immediately
You waive the right to cancel after production starts
We accept all major payment methods via Stripe, including Klarna.
If using Klarna:
Read their terms at klarna.com
Your refund (if eligible) will be processed via Klarna once we inspect the return
Our site uses cookies for tracking and performance. By using our site, you accept the use of required cookies.
All content on Get The Hair is owned by us or our licensors. You may not copy, reproduce, or resell any part of the site without permission.
User comments reflect their own views. We reserve the right to remove offensive, inappropriate, or misleading content.
Get The Hair
Email: info@professional.getthehair.com
United Kingdom
Website: professional.getthehair.com
These Terms & Conditions are subject to change without notice. The terms active at the time of your order will apply.
